Fulfillment Policies

Physical Products

REFUND POLICY
We offer full refunds on all products within 30 days of purchase date.

DELIVERY POLICY
We ship all purchases within 7 days unless otherwise noted on the product page (e.g. pre-orders). Our products ship through USPS and UPS. Generally you can expect your items with 1-2 weeks but there may be situations of lost goods, resulting in longer delays. There are also unknowns for international customers regarding shipping and customs. If you do not receive your product within 4 weeks, please contact us.

RETURN POLICY
We accept returns within 30 days of purchase with a full refund. Customer is responsible for the price of shipping the item back to Barnett Crafted.

CANCELLATION POLICY
If item has not yet been shipped, customer may cancel orders within 10 days for a full refund. Beyond 10 days, cancellations will not be accepted, or customer will be subject to return policy.

custom design services + products

All custom design clients sign a contract before payment is taken, which outlines the following policies:

CHANGES AND REPRINTS
Any changes to the Designs requested by Client with respect to the paper stock, additional pieces of stationery, or any other change not included in the approved proposal shall entail additional fees. Designer will inform Client in writing of the cost for such changes prior to commencing production relating to such changes, and Client must sign an amended proposal specifying the changes and additional fees for all increases more than ten percent (10%) above the Fee stated in Section 2 of this Agreement prior to commencement by Designer of production relating to the changes.

Any changes made at any point after printing has commenced that would require the reprinting of any items shall incur both a revision fee and reprinting fees. The exact fees are dependent on the details of the order; Designer shall inform Client in writing of the fees prior to the commencement of reprinting, and Client must sign an amended proposal specifying the changes and additional fees for all increases more than ten percent (10%) above the Fee stated in Section 2 of this Agreement prior to commencement by Designer of production relating to the reprinting.

CANCELLATIONS
In the event of cancellation by Client of Designerโ€™s Services and production of the Designs, the following shall apply:

  • For a complete cancellation of the Services and Designs for any reason prior to the Initial Proof(s) being submitted to Client, fifty percent (50%) of the total Fee shall be retained by Designer. In the event of a partial cancellation prior to the Initial Proof(s) for the cancelled item(s) being submitted to Client (i.e. cancellation of certain items or elements specified in the approved proposal, such as the elimination of enclosures or ceremony programs), fifty percent (50%) of the Fee associated with the cancelled item(s) shall be retained by Designer.

  • For a complete cancellation of the Services & Designs for any reason after any or all Proofs have been sent to Client, fifty percent (50%) of the total Fee shall be retained by Designer, plus Client shall be responsible for payment for the time spent on design Services in excess of the amount already paid, as well as the costs for all supplies ordered (such as paper, envelopes, or other goods). In the event of a partial cancellation after any Proofs for the cancelled item(s) have been submitted to Client (i.e. cancellation of certain items or elements specified in the approved proposal, such as the elimination of enclosures or ceremony programs), fifty percent (50%) of the Fee associated with the cancelled item(s) shall be retained by Designer, plus Client shall be responsible for payment for the time spent on design Services for those cancelled items in excess of the amount already paid, as well as the costs for all supplies ordered for the cancelled items.

  • If Designs have already been sent to print at the time of cancellation, no monies will be refunded to Client.

  • Payment of any outstanding portion of the Fee due at the time of cancellation shall be made within ten (10) days of the Clientโ€™s notification of cancellation.

  • There shall be no cancellations or returns of any printed Designs.

  • If Client determines that the printing or final product is unsatisfactory for any of the Designs, Designer will discuss options to reprint the Designs or provide alternative materials or options at the expense of Client.